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Verifying Parental Identity

In order to protect children, operators must take reasonable steps to verify the parent’s identity before divulging personal information:

  • A signed form from the parent via postal mail or fax
  • Acceptance and verification of a credit card number
  • Acceptance of calls from parents through a toll-free number
  • E-mail accompanied by a so-called digital signature or a PIN number or password

The law provides protection from liability under federal and state law for inadvertent disclosures of a child’s information to someone who purports to be a parent.

Inside Verifying Parental Identity